Radshape operate a highly reactive Quality Control department
For example we record Non-Conformances irrespective of the source of concern i.e. Customer, internal or Supplier, our remit is to respond to Quality Problems irrespective of the source of concern, our aim is to identify the root cause of the Quality Problem utilising the knowledge within the Company, we accurately determine what Corrective and Preventative Action must be taken to ensure no further Non-Conformities, we fully appraise other components which could be affected by similar problems, we ensure that both the Corrective and Preventative Action is instigated and to ensure that the root cause of the problem has been fully eradicated, also, we believe it’s vital to determine the monitoring process for future batches to ensure that the actions taken have been successful, finally, we close off the Non-Conformity once the successful implementation of the actions and future batches are acceptable.
Here are a few of the questions, and follow up actions that form part of any in-depth investigation
When did it happen?
When will it be rectified?
Where did it happen?
Who was responsible?
What has happened?
What has caused the problem?
What corrective action are we taking?
What preventative action are we taking long term?
What other parts are affected by the problems
Why did it happen?
How did it happen?
How do we ensure it will not happen again?
How do we monitor the actions?
Show me you have implemented all the actions
It is essential to get to the root cause of the problem